Privacy Statement

Last revised November 21, 2009

Dynasty Concierge Ltd is committed to protecting your privacy. Please review the following information to understand our views and practices regarding your personal data and how we will ensure it is kept private.

Collected Information

We may collect and process the following data about our clients:

  • Information that you provide by completing forms (online and offline) including, for example: membership application, surveys, service follow up, newsletters and bulletins;
  • Information collected over the telephone and through written correspondence (online and offline) when you make inquiries, reservations and booking services, during surveys and service follow up;
  • Information about your use of our services; and
  • Details of purchases you arrange through us and the preferences you express to us.

The transmission of information via the Internet may not be completely secure. Although we have strict policies, procedures and security measures in place, we are not able to guarantee the security of your data that is transmitted via e-mail.

Some of the data we collect and process may include sensitive data; which may relate to your religion or personal health.

How We Store Your Data

By submitting your data to us as part of your membership, you consent to our use of the information collected about you in the following ways:

Transactional Purposes

We may use your data in order to respond to your queries and requests, to personalize our services and to manage transactions such as credit card payments for our services, etc. We will need to access your data in order to carry out our obligations from any contracts entered into between you and us.

Marketing Communications

We may use your data in order to communicate with you about our products and services and those of specially selected third parties. When we send marketing communications to you by email, you will also be given the opportunity to unsubscribe from such communications. You may also opt out of receiving marketing communications from us at any time by contacting us at:

Marketing Analysis

We may use your information for internal marketing analysis. For example, to assess trends or to measure the amount of traffic to our website. We may collect and report to third parties (such as advertisers and creative agencies) aggregate statistics about our users in terms of numbers, traffic patterns and related site information.

Disclosure of Your Data

Sale and Transfer

We may disclose your information to third parties (which may be based in Canada or elsewhere, including destinations outside Continental North America) in the event that we sell or buy any business assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

Legal Purposes

We may collect, use or disclose your data if permitted by law or required to do so by law or where we believe such action to be necessary in order to protect or defend ourselves or other third parties against crime, negligence, breach of contract, theft, fraud and other illegal or harmful activity and to comply with our audit and security requirements.

Service Providers and Sub-Contractors

In addition to disclosures identified in the purposes above, from time to time we may disclose personal information to our service providers and sub-contractors retained to perform functions on our behalf or to provide services to us, such as marketing and advertising; data processing; software development; website hosting and management; market research; information technology and office services, legal, accounting, insurance, audit and other professional service providers.

Personal Data Relating to Third Parties

Please ensure that any data you supply to us which relates to third parties is provided to us with their consent and knowledge of our proposed use of their data.

Changes to our Privacy Policy

Dynasty Concierge Ltd. may, at its sole discretion, update this policy at any time and from time to time, by posting the amended policy on this website. If you have a personal information access request or a complaint regarding Dynasty Concierge Ltd.'s information management practices, please contact our Privacy Officer using the contact information provided below.

Corporate and Contact Details for Data Controllers

Dynasty Concierge Ltd. is a limited liability company incorporated in Canada, whose registered office is at:

111 Oakfern Way SW

Calgary, Alberta, Canada

T2V 4J9

Phone: 403.869.9661